1. Order cancellation
Placeholder text describing the window in which a paid order can be cancelled before it is processed or dispatched, and how to request a cancellation.
2. Returns
Placeholder text describing which items (if any) can be returned, and the conditions — bulk green and roasted coffee, custom blends and sample kits may each be handled differently.
3. Refund method & timeline
Placeholder text describing how an approved refund is issued (original payment method via Cashfree) and the expected processing time.
4. Damaged or incorrect shipments
Placeholder text describing how to report an order that arrived damaged, short, or incorrect, and what resolution (replacement, credit or refund) applies.
5. Non-refundable items
Placeholder text describing any items or charges (e.g. freight already paid to the transporter) that are not eligible for refund.
6. Contact us
To request a cancellation or refund, placeholder contact details will be provided here.